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Welcome to  Loyalty Innovators

Customers are important. Digital is moving fast. We all could use a little help keeping up with the changing times. This community is a place for digital leaders, marketing executives and loyalty innovators to connect, share best practices and learn from each other on building that most authentic customer experience for our respective businesses.

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Digital consumers are demanding a level of personalization that legacy technology can’t achieve. Brands that don’t advance the methods and technologies they use to connect with loyal customers will lose share of wallet to their more digitally advanced competitors. 


Our mission at Loyalty Innovators is to create a community where leaders who want to change the way their brand engages loyal customers can come together to gather the insights and expertise they need to create hyper-personalized, revenue-driving loyalty programs.


Charter Members

Loyalty Innovators is the community to connect with peers, share your stories in a safe, non-judgemental space and overcome challenges, while leading your brands in this new world.

Eliza Kalm

Director, Global Loyalty Marketing


Justin Weinstein

Sr. Director, Customer Experience

Giant Eagle

Andy Rebhun

VP, Digital

El Pollo Loco

Chris Gumprecht

VP, Guest Technology

Lettuce Entertain You Restaurants

Jenna O'Connor

Director, Loyalty


Leo Griffin

Digital Leader


Join our Community

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